This unit describes a participant’s skills and knowledge required to establish, implement and maintain operational management plans in the Resources and Infrastructure Industries.

This unit is appropriate for those working in management or technical specialist roles.

No licensing, legislation or certification requirements apply to this unit at the time of publication.

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

implements the requirements, procedures and techniques for the safe, effective and efficient establishing, implementing and maintaining of operational management plans including:

identifying the aspects of the site and their relationship to the environment

identifying possible reasons for failure in site performance

relating goals and actions to the strategic aims of the site

applying opportunities to achieving longer-term aims or needs of site

resolving ethical dilemmas based on reasoned approaches

producing a variety of solutions before making a decision

works effectively with others to establish, implement and maintain operational management plans that meets all the required outcomes including:

listening actively, asking questions, clarifying points and rephrasing others’ statements to check mutual understanding

adopting communication styles appropriate to listeners and situations

complying with written and verbal reporting requirements and procedures

communicating clearly and concisely with others to receive and clarify work instructions

communicating clearly and concisely with others to coordinate work activities

demonstrates completion of establishing, implementing and maintaining operational management plans that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

preparing strategies for influencing others

establishing networks to search for and gather relevant information

breaking processes down into tasks and work activities

identifying patterns or meaning from events and data

identifying and measuring satisfaction levels of internal/external customers

measuring current operational processes for quality and efficiency

interpreting strategic goals to determine operational implications

developing operational plans to enable the achievement and improvement of strategic goals

The candidate must demonstrate knowledge in establishing, implementing and maintaining operational management plans through:

critical path analysis and planning methods and techniques

corporate planning modeling and techniques

advanced negotiation techniques

organisational change and development techniques

action planning methods

An assessor of this unit must satisfy the requirements of the NVR/AQTF or their successors; and Industry regulations for certification and licensing; and,

this unit is best assessed in the context of this sector’s work environment;

where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of this sector’s workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills; and,

this unit must be assessed in compliance with relevant legislation/regulation and using policies, procedures, processes and operational manuals directly related to the industry sector for which it is being assessed; and,

assessment may be conducted in conjunction with the assessment of other Units of Competency; and,

assessment must confirm consistent performance can be applied in a range of relevant workplace circumstances; and,

assessors must demonstrate the performance evidence, and knowledge evidence as outlined in this Unit of Competency, and through the minimum years of current* work experience specified below in an Industry sector relevant to the outcomes of the unit; or,

where the assessor does not meet experience requirements a co-assessment or partnership arrangement must exist between the qualified assessor and an Industry subject matter expert. The Industry subject matter expert should hold the unit being assessed (or an equivalent unit) and/or demonstrate equivalence of skills and knowledge at the unit level. An Industry technical expert must also demonstrate skills and knowledge from the minimum years of current work experience specified below in the Industry sector, including time spent in roles related to the unit being assessed; and,

assessor and Industry subject matter expert requirements differ depending on the Australian Qualifications Framework Level (AQF) of the qualification being assessed and/or Industry Sector as follows:

*Assessors can demonstrate current work experience through employment within Industry in a role relevant to the outcomes of the Unit; or, for external assessors this can be demonstrated through exposure to Industry by conducting frequent site assessments across various locations.

**Where a unit is being delivered outside of a Qualification the first numeric character in the Unit code should be considered to indicate the AQF level

Foundation skills essential to performance are explicit in the performance criteria of this unit. Further information is available in the Resources and Infrastructure Industry Training Package Companion Volume.